Website technical help FAQ
Here are answers to the most frequently asked questions about using our website and online applications.
UAC does not recommend using a tablet or mobile phone to apply. To ensure an optimal experience when using UAC's online application services, use a recent version of your browser on a desktop or laptop computer.
If you have a disability and are having problems with the UAC application process, call us on 1300 275 822 (from mobiles on (02) 9752 0200 or from overseas on +61 2 9752 0200) between 8.30am and 4.30pm (Sydney time) Monday to Friday, email us using the enquiry form or write to the Equity Unit, UAC, Locked Bag 112, Silverwater NSW 2128, Australia. We will help you with your application.
If you receive this message when you enter a page on the UAC website, it is because you are using an outdated version of Internet Explorer. Upgrading your browser to a more recent version has many benefits, including greater security when web-surfing and the ability to interact more successfully with websites. Following the link in the message will allow you to download recent versions of the web's most popular browsers.
Your application should load quickly, but will be slower if:
- you're applying close to or on a closing date
- you're applying during the peak usage period (4pm to 10pm, Sydney time)
- your internet connection speed is below 56kbps (dial-up), or you're using a device other than a desktop or laptop computer to apply. UAC does not recommend using a tablet or mobile phone to apply.
Auto Complete may be enabled on your browser. Auto Complete is a feature of many web browsers which is automatically turned on by default. You can choose whether to use Auto Complete for web addresses, forms and passwords, or not use it at all.
To clear Auto Complete visit your browser's individual support website to find a solution.
This means your log-in session has expired. The maximum time permitted between keystrokes is 30 minutes. This is a security feature designed to protect you if you leave your application unfinished on a shared computer. Log in again, and complete your application or changes.
There may be a programming or system error. Log in again, and complete your application or changes. If the problem re-occurs, use our enquiry form to contact us with the date, time and a description of the action you were performing before receiving the error.
You can apply or log in to your application between 7.30am and midnight (Sydney time), seven days a week.
Often referred to as the cache, internet files can be stored as a kind of travel record of the items you've downloaded from the web, including images, audio, web page content, and even cookies.
All files stored in your cache take up space. From time to time, you may want to clear out the stored files to free space on your computer and reduce the chance of problems occurring with web applications. This is called clearing the cache.
Clearing the browser cache will solve many technical issues related to your application.
To clear your browser's cache select 'Tools' or 'Settings' from the options menu, and select 'Options' or 'Preferences'. Some devices may display a different set of options for clearing your cache.
There are a number of different internet browsers available. If you are unable to find solutions to clearing your cache, visit your browser's individual support website to find a solution.
Course-related information is available through the course search.
If you're having problems finding the information you need, try using the site search located at the top right-hand corner of each website page, or use the website footer to visit sections of the UAC website.
If you still can't find what you're looking for, contact UAC using the enquiry form.
Try the following:
- Check other sites. If other sites are also slow, it is unlikely that UAC's website is the cause. The problem could be caused by the computer you're using, or the speed of your internet connection.
- Contact your Internet Service Provider (ISP) and find out if they're experiencing congestion or service outages.
- Record the time of day and the page you were attempting to visit. If you contact us we'll need to know this information so that we can follow up on your problem.
Use the enquiry form to tell us the:
- type of computer, or device (mobile phone/tablet) you're using
- operating system (Windows version) or the Mac OS X version you're currently running
- browser and version you're using (Chrome, Firefox, Safari, Opera, Internet Explorer or others)
- ISP you use
- type of connection (eg dial-up modem, network, DSL, cable, wireless)
- page or application you were trying to access and at what time.
Alternatively, you may have visited the UAC website at a busy time. Try accessing the UAC website at a different time of day when response times may be faster.
Many Internet Service Providers (ISPs) keep a copy of a website you've visited on a local server known as a proxy or cache server. This means that every time one of their users wants to view a web page, a request is not sent to the UAC web server but a copy of the page is instead sent to the proxy or cache. These can be updated infrequently. Your computer may also have stored pages you've visited in its cache.
The UAC website is updated regularly, so you should always click on 'Reload' or 'Refresh' if you've previously experienced caching problems when you visit the UAC website. This will ensure that you always see the latest version of the page. Alternatively you can try clearing your browser's cache.
Some devices and older browsers may have problems playing YouTube videos due to a lack of plug-in compatibility. Visit Google help for information that may assist you to enable YouTube video playback in your browser.