Your UAC PIN and application number

If you've lost or forgotten your UAC PIN, visit the application login screen, select 'Forgotten your PIN?' and enter your application number. We'll send your PIN to you via email. Or call us on 1300 275 822 (from mobiles on (02) 9752 0200 or from overseas on +61 2 9752 0200) between 8.30am and 4.30pm (Sydney time) Monday to Friday.

UAC PIN

Your UAC PIN is the first four digits of your date of birth. For example, if your birthday is 3 October, your UAC PIN is 0310; if your birthday is 17 May, your UAC PIN is 1705.

You'll need your UAC Personal Identification Number (PIN) to apply, to manage your application, and to check any offer.

Remember to keep your UAC PIN in a safe and secure place and don't give your UAC PIN to anyone else. We recommend that you log in to your application and change your UAC PIN after you've applied.

If your PIN doesn't work

Check that you're using the correct number. If you're using the correct number and still experiencing difficulties, call us on 1300 275 822 (from mobiles on (02) 9752 0200 or from overseas on +61 2 9752 0200) between 8.30am and 4.30pm (Sydney time) Monday to Friday.

If you lose or forget your PIN

You can retrieve your UAC PIN via email, phone or in person at UAC.

Email: If you've completed the personal details section of your application and received your UAC application number, visit the application login screen, select 'Forgotten your PIN?', enter your application number and click 'send'.

Phone: Call us between 8.30am and 4.30pm (Sydney time) Monday to Friday on 1300 275 822 (from mobiles on (02) 9752 0200 or from overseas on +61 2 9752 0200). You'll be asked some identification questions and if your details match our database your UAC PIN will be re-issued over the phone. If they don't match, you'll be asked to write to UAC to ask for your UAC PIN to be re-issued, or you can visit UAC in person.

Address postal correspondence to:
UAC 
Locked Bag 112 
Silverwater NSW 2128 
Australia

Include the following details:

  • a copy of photo identification
  • your Australian daytime telephone number
  • your signature.

We need several working days to re-issue your UAC PIN so send your request well before you need to use your UAC PIN.

In person at UAC: If you visit UAC to have your UAC PIN re-issued, you'll need photo identification.

UAC application number

Your UAC application number has nine digits. It is issued when you apply and will be printed on your Confirmation of Application. You'll need your UAC application number to log in to your application and to check your offer.

If you lose or forget your UAC application number

If you've printed your Confirmation of Application, your UAC application number will be on this.

You can have your UAC application number re-issued by calling UAC between 8.30am and 4.30pm (Sydney time) Monday to Friday on 1300 275 822 (from mobiles on (02) 9752 0200 or from overseas on +61 2 9752 0200). You'll be asked some identification questions. If your details match our database we'll re-issue your UAC application number over the phone.

 

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